Alpha is an innovation facility based in Barcelona, established by Telefonica in early 2016. Alpha’s mission is to create Moonshots: audacious projects that use radical ideas and breakthrough technology to address some of the biggest challenges in society. Such Moonshots are designed to affect 100 Million people or more, be a force for good on the planet, and grow into impactful businesses.
Alpha Health is Alpha’s first Moonshot. We are searching for a Service Designer/Strategist to work with the product team to build a transformational service for health & happiness which we call Minä.
Start from scratch
You will join the Alpha Health team in its early stages, meaning that you are part of the team that defines how Wingman should be constructed near the start, including which tools should be included in Wingman based on best practices and your experience.
Along with data scientists, voice scientists, designers and front end developers among others you will work to create new services and have a direct impact on the success of the product. People in our team are from diverse backgrounds as Finland, Holland, US, Russia, Serbia, Greece, Spain and Venezuela and we normally talk in english (or spanish). We try to keep our processes as light as possible and apply lean startup and lean UX. No long reports or long requirements lists.
While working in a team, you will be part of a community of over 50 designers and user researchers in Telefonica Innovation who are involved in projects like Firefox OS, Tokbox, ElBulli, ElevenPaths and Movistar TV.
On the beach
Our offices are literally on the beach in Barcelona and the views across the city and the see are great. Barcelona is known for its good food, architecture and weather.
Visa & relocation support
As most of us are not from Spain, we know that some help is needed with moving and getting a Visa. We will support you with that process (and your family).
As we are testing (remotely) in various countries, good written and spoken level of English is required, Spanish is a plus.
Don’t forget to include a link to your portfolio when you apply.
We are looking for people with 5+ years experience in creating digital services and products from flows to visuals. While the focus at the start will be delivering world class mobile experiences, you should be passionate about designing interactions beyond the screen.
You will work on:
Articulating and iterating customer journeys across Alpha Health product/service activities, synthesizing input and insights from internal and external stakeholders
Ensuring that the key driver factors across teams (Strategy, Research, Engineering) are clearly synthesized for design inputs (Product) and design implications are communicated back across teams for consistent inclusion of team drivers across prototypes and products
Understanding and applying the Minä Apex Metric (=how we measure happiness from data) to customer journeys, products and prototypes
Translating ambiguous user & business problems into a clear and concise design strategies - you thrive in making the complex simple and digestible to enable the team to arrive at engaging design solutions
Communicating and synthesizing data from trends and qualitative research into captivating stories, building a deep rapport, and giving honest feedback on feasibility of a product/ business models
Work with the product team to propose appropriate design research activities (Trends forecasting, Quant+ Qual) to gain insights that drives decision making
Guide the design process from framing a challenge, to research and insights, to concept implementation and iteration/ pivot of the Wingman Research Platform
Mapping stakeholder needs in a visual language - you’ve got a knack for succinctly capturing thoughts and expressing them to others, and a strong design voice and point of view on where to go and why
Switch from macro to micro; from understanding the strategic value and business dynamics of an organization’s product or service, to caring about visual design at a pixel or message level